Refund policy
At BuniEase, we want you to feel confident when shopping with us. If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item must:
- Be requested within 30 days of delivery.
- Be unused and unworn.
- Be in its original condition and packaging.
- Not show signs of use, washing, damage, or alteration.
- Include proof of purchase or the order number.
Because BuniEase products are designed to be worn on the feet, we ask that customers do not return products that have been worn or used, for hygiene and health reasons.
If you receive an item that is defective, damaged, incorrect, or otherwise not as described, please contact us before returning it. Your statutory consumer rights are not affected by this policy.
How to Request a Return
To request a return, please email us at:
Please include:
- Your order number
- The reason for the return
- A brief description of the issue
- Photos, if the item is damaged, defective, or incorrect
Please do not send your item back before contacting us and receiving return instructions.
If your return is approved, we will provide you with the appropriate return address and instructions.
Paseo de Lisboa 25, Fuenlabrada, Madrid, Spain.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise not as described, the customer is responsible for the cost of return shipping.
If the return is due to a defect, damage, incorrect item, or an error on our part, BuniEase will provide appropriate instructions regarding the return shipping.
We recommend using a tracked shipping service when returning an item. BuniEase is not responsible for items lost or damaged during a return shipment that is arranged by the customer.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong product, contact us at buniease@gmail.com as soon as reasonably possible.
Please provide your order number and clear photographs of the product and packaging so that we can assess the issue and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement or refund, as appropriate.
Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.
Non-Returnable Situations
Returns may be refused where an item has been:
- Worn or used
- Washed
- Damaged after delivery through customer use or improper care
- Altered or modified
- Returned without prior authorization
- Returned outside the applicable return period, except where required by applicable law
We reserve the right to assess the condition of returned merchandise before approving a refund.
This policy does not limit any mandatory consumer rights that apply to your purchase under applicable law.
Sale Items and Promotions
Discounted or promotional products may be returned under the same conditions described in this policy, unless a specific restriction is clearly stated before purchase and is permitted by applicable law.
Gift cards are non-refundable, except where required by applicable law.
Exchanges
If you would like a different size or product, please contact us at buniease@gmail.com before returning your item.
Where an exchange is available, we will provide instructions based on your specific order.
For faster processing, we may recommend returning the original item and placing a new order once the return has been approved.
Any mandatory statutory rights relating to defective or non-conforming goods remain unaffected.
European Union — 14-Day Right of Withdrawal
If you are a consumer located in the European Union, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to the exceptions provided by applicable law.
The withdrawal period normally expires 14 days after the day on which you, or a person you designate other than the carrier, receive the goods.
To exercise your right of withdrawal, contact us at buniease@gmail.com with a clear statement informing us that you wish to withdraw from your purchase.
If you exercise this right, you must send the goods back to us without undue delay and, in general, no later than 14 days after communicating your withdrawal.
The goods should be returned in accordance with applicable law. Where applicable, you may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Hygiene and Sealed Products
For products where the right of withdrawal may be affected by hygiene or health-protection considerations, any applicable exception will be applied only to the extent permitted by applicable law.
In particular, where goods are supplied sealed for health or hygiene reasons, the right of withdrawal may not apply after the seal has been removed, where the applicable legal conditions for that exception are met.
This does not mean that every opened or worn BuniEase product automatically loses the right of withdrawal. Any applicable exception will be determined according to the circumstances and applicable law.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your return has been approved.
If approved, your refund will be issued to the original payment method, unless otherwise required or permitted by applicable law.
For standard returns, refunds will be processed within 10 business days after the return has been approved.
Please note that your bank or payment provider may require additional time to post the refund to your account.
Where applicable law provides a different refund deadline, the legally required deadline will apply.
For EU withdrawals, applicable law may allow a refund to be withheld until we have received the returned goods or you have provided evidence that they have been sent back, whichever occurs first.
If you have not received your refund after the applicable processing period, please contact us at:
Shipping Delays
We provide estimated processing and delivery times on our website. These are estimates and may vary depending on the destination, carrier, customs processing, holidays, weather, and other circumstances.
We make reasonable efforts to process and ship orders within the timeframes stated on our website.
If we become unable to ship your order within the timeframe we have represented, we will contact you regarding the delay and, where required by applicable law, provide you with the applicable options regarding delay, cancellation, and refund.
Contact Us
If you have any questions about returns, refunds, exchanges, or your order, please contact us:
BuniEase
Email: buniease@gmail.com